Missed Your Vape Delivery? Here’s What Most Dispensaries Will Do

If a customer isn’t present when a cannabis delivery driver arrives, they will not leave the package. Most dispensaries require the purchaser to be present, show valid ID (and medical card if needed), and pay at the door. If no one is available to receive the order, it will be considered “missed” and handled per the dispensary’s policy.

Will the Order Be Re-Delivered?

Protocols for re-delivery vary by dispensary and jurisdiction. In Las Vegas, for example, some providers automatically cancel missed orders—like Cultivate, which returns items to inventory and cancels the order if the customer misses the driver or verification calls. Similarly, Planet 13 gives customers a delivery time slot and expects them to be present; if absent, there is no guarantee the order will be held or re-delivered. Other establishments may offer re-scheduling options upon request, though they may charge additional delivery fees or require placing a new order.

Are Missed Delivery Protocols Consistent Across Dispensaries?

Not always. However, several consistent trends emerge:

Verification Required: Many Nevada-based dispensaries—including Cultivate, Planet 13, The Grove, Silver Sage Wellness, NuLeaf—make a verification phone call before dispatching the order.
No Unattended Deliveries: Deliveries never occur without the customer present. The driver will not leave the order unattended or at a neighbor’s door.
ID Verification: Always the person who ordered must sign and provide valid ID—sometimes also the medical card.

Yet, the fate of a missed delivery can differ:

Immediate Cancellation: Dispensaries like Cultivate cancel and return products immediately after a missed delivery or missed verification call.
Re-scheduling Available: Others may allow customers to contact them and request a re-delivery, possibly with extra fees or minimum order requirements.
Time Limits for Pickup or Re-Delivery: Some curbside pick-up services offer a grace window (e.g. three hours) before returning goods to inventory.

Why the Variation? Regulatory & Operational Factors

Dispensaries operate under strict state-level regulations—which may mandate ID checks and prevent delivery to hotels, schools, or unattended locations. Insurance concerns (e.g., liability for unattended products), tamper-evident packaging, and driver training also influence their approach. Delivery-only services must often cancel or restock missed orders to maintain compliance and reduce risk.

Best Practices for Customers

Answer Verification Calls: Dispensaries often require multiple attempts; missing these may lead to automatic cancellation.
Be Present at Delivery Time: Notifications are sent out via text or app—stay alert and ready.
Know the Policy: Read the dispensary’s FAQ or delivery policy. Some will re-deliver, others won’t.
Contact Quickly: If you anticipate missing the delivery, call right away. Some may hold your order or re-schedule.

In Summary

Missing a vape delivery usually triggers order cancellation and restocking—especially at dispensaries that enforce strict verification or timing protocols. While many dispensaries operate similarly, differences do exist in re-delivery policies, fees, and time windows. To avoid mishaps, customers should stay informed, answer calls, and communicate proactively. When in doubt, refer to the specific dispensary’s delivery FAQ—most provide clear instructions on what to expect if delivery attempts fail.